Postage and Returns
In most cases, we print in-house and dispatch from our Queensland premises within 3 working days. If you are ordering custom sizes, these may be printed by trusted Australian third-party fine-art printers. These can take a little longer to print and ship but almost always ship within a week of ordering. We'll discuss this with you when you contact us to enquire about the custom size. If, for some reason, we need to outsource the printing of listed (standard) sizes available through the shopping cart, we'll contact you to confirm prior to submitting your order to our printing partners.
We generally ship via Australia Post and pack carefully to avoid any damage during transit.
We do accept returns of non-custom orders provided that the print is returned to us in undamaged, original condition within 30 days of your purchase (you are responsible for return postage). Please contact us prior to returning your print. Returns should be packed flat and protected against creasing, folding and other damage during transit.
To minimise the likelihood of requiring a return, we would encourage you to contact us to address any queries or concerns prior to purchase.